Shipping
Postage depends on where the parcel goes and how much it weighs. One record, packed, comes to about 900 g, and every further record in the same parcel adds about 300 g — so a single record is always in the first row, and the table tells you the rest. Orders over 150 EUR ship free.
Baltic states
| up to 1.0 kg | 5.50 EUR |
|---|---|
| up to 1.5 kg | 7.50 EUR |
| up to 2.0 kg | 9.50 EUR |
| up to 3.0 kg | 12.50 EUR |
| each extra kg | 2.00 EUR |
Estonia, Latvia, Lithuania
European Union
| up to 1.0 kg | 11.00 EUR |
|---|---|
| up to 1.5 kg | 15.00 EUR |
| up to 2.0 kg | 19.00 EUR |
| up to 3.0 kg | 25.00 EUR |
| each extra kg | 4.00 EUR |
Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
European Union - remote
| up to 1.0 kg | 19.00 EUR |
|---|---|
| up to 1.5 kg | 29.00 EUR |
| up to 2.0 kg | 39.00 EUR |
| up to 3.0 kg | 45.00 EUR |
| each extra kg | 6.00 EUR |
Bulgaria, Croatia, Cyprus, Malta
Where we ship
We post to every European Union country — the list under each table above — and nowhere else. Not because the post does not reach further, but because outside the EU every parcel needs a customs declaration and the postage on it is several times what you see here.
Inside the EU there is no customs clearance, no import duty and no carrier handling fee. The total at checkout is the whole of what you pay; nothing further is collected at your door.
When your order leaves
Records are packed within a couple of working days of payment and handed over to Lietuvos paštas. Packing happens on working days only, so an order paid on Friday evening normally goes out on Monday or Tuesday.
How long it takes
Once the parcel is posted the journey belongs to the post office. As a rule of thumb:
- Lithuania — 1–3 working days
- rest of the European Union — about a week, two at the outside
These are the usual times rather than a promise. December, strikes and the occasional parcel that sits a few days in a sorting centre all happen, and none of it is ours to hurry.
Tracking
Nearly every parcel goes as tracked mail. The number appears on your order page the moment the parcel leaves — open it from your account, or from the link in the confirmation e-mail. Give it a day: until the parcel is scanned somewhere the post office’s own site shows nothing under that number, and that is normal rather than a lost parcel.
Occasionally an order travels as ordinary mail without a number. When that happens the order page says so plainly, so you are not left waiting for tracking that is never coming.
How records are packed
Records are packed to arrive in the condition they left in: card stiffeners around the record, and a rigid cardboard mailer around those. Nothing travels in a padded envelope on its own.
That packaging is deliberate, and it is also why a parcel weighs noticeably more than the vinyl inside it. The weights in the tables above are the weight of the finished parcel, not of the records — which is the figure the post office charges on.
If the address is wrong
The address entered at checkout is the address that gets printed, so please read it once more before paying. After the parcel is handed to the post office it can no longer be changed or redirected by us.
If a parcel comes back as undeliverable we refund the records. The postage is already spent and is not refunded, and sending the same order out a second time costs postage again.
If a parcel is late, lost or damaged
Reply to your confirmation e-mail and we take it from there. For a tracked parcel that has not moved for two weeks we open a claim with Lietuvos paštas.
If a record arrives damaged, photograph the mailer and the record before unpacking any further — a claim without the packaging goes nowhere. Either way you get the same copy replaced where we still have one, or your money back.
Forwarding and reshipping services
If you have an order sent to a forwarding or reshipping service instead of your own address, our part ends when the post office delivers it there. What happens to the parcel afterwards we can neither follow nor refund.
Anything here that does not fit your order — a heavy multi-record set, a delivery date that matters — write to info@discobi.com before you pay rather than after.